Refund & Cancellation Policy

Last updated: April 09, 2026

1. Digital Products Refund Policy

Since our digital products are delivered electronically and can be downloaded immediately after purchase, refunds are handled as follows:

Eligible for Refund

• Product does not match the description provided on the product page.
• Product has critical bugs or errors that prevent normal use (and cannot be resolved by our support team within 7 days).
• Product was not delivered after successful payment (technical delivery failure).

Not Eligible for Refund

• Change of mind after purchase and download.
• Inability to use the product due to lack of technical knowledge.
• Product conflicts with third-party software or custom environments.
• Request made after 7 days from purchase date.

2. Refund Request Process

1. Contact us at hello@bitnexo.com within 7 days of purchase.
2. Include your order number, purchase email, and detailed reason for the refund request.
3. Our team will review your request within 3-5 business days.
4. If approved, the refund will be processed to the original payment method within 7-10 business days.

3. Custom Service Projects

• Cancellation before project commencement: Full refund minus 10% processing fee.
• Cancellation during development: Refund proportional to undelivered milestones.
• Cancellation after delivery: No refund applicable.
• Specific terms will be outlined in the individual project agreement.

4. Refund Timeline

• Credit/Debit Card: 7-10 business days
• Net Banking: 5-7 business days
• UPI: 3-5 business days
• Wallets: 3-5 business days

5. Company Details

• CIN: U62099UP2026PTC241647
• TAN: ALDB04154D
• GST: 09AAOCB3396H1Z6

6. Contact for Refund Queries

Email: hello@bitnexo.com
Phone: +91 98765 43210
Business Hours: Mon-Sat, 10:00 AM - 7:00 PM IST