Shipping & Delivery Policy
Last updated: April 07, 2026
1. Digital Product Delivery
All products sold on Bitnexo IT Consultancy are digital products (source codes, templates, scripts, and software). There are no physical products or physical shipping involved.
2. Delivery Method
- Instant Download: Upon successful payment via PayU, you will receive an instant download link on the confirmation page.
- Email Delivery: A download link will also be sent to your registered email address within minutes of purchase.
- Account Access: Download links remain active for 30 days from the date of purchase. You may download the product up to 5 times.
3. Delivery Timeline
- Digital products: Immediate (within 1-5 minutes of successful payment)
- In rare cases of server delays, delivery may take up to 1 hour
- If you don't receive your download link within 1 hour, contact our support team
4. Delivery Issues
If you face any issues receiving your digital product, please contact us immediately:
- Check your spam/junk folder for the delivery email
- Ensure you entered the correct email address during purchase
- Contact us with your order number for immediate assistance
5. Custom Service Delivery
For custom development services (web development, software, design), delivery timelines are agreed upon in the project scope document before commencement. Typical timelines:
- Basic Website: 7-14 business days
- Standard Website: 14-30 business days
- Premium/Custom Software: As per project agreement
6. No Physical Shipping
As all our products are digital, there is no physical shipping or delivery. No shipping charges apply. Products are accessible worldwide, instantly, upon payment confirmation.
7. Company Details
- CIN: U62099UP2026PTC241647
- TAN: ALDB04154D
- GST: 09AAOCB3396H1Z6
8. Contact for Delivery Support
Email: hello@bitnexo.com
Phone: +91 98765 43210
Support Hours: Mon-Sat, 10:00 AM - 7:00 PM IST